Privacy Policy

1. Introduction

Send Rewards ("we", "our", "us") provides a voucher campaign and SMS rewards platform for agencies and brands. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, platform, and services.

2. Information We Collect

Account Information

When you are invited to use our platform, we collect your name, email address, and password. We may also store your role and the accounts you are associated with.

Campaign Participant Data

When participants interact with campaign landing pages, we may collect:

• Phone number (required for SMS delivery)
• Name and surname
• Email address
• IP address and browser user agent
• Opt-in consent for future communications
• Custom form fields as defined by the campaign

Contact Form Submissions

When you submit a contact, newsletter, or waitlist form, we collect your name, email, phone number, company name, and message content.

Technical Data

We automatically collect IP addresses, user agent strings, and API request metadata for security, rate-limiting, and service reliability.

3. How We Use Your Information

• To deliver SMS vouchers and reward notifications to campaign participants
• To manage user accounts and platform access
• To respond to enquiries submitted through our contact forms
• To prevent abuse, fraud, and enforce rate limits
• To improve our platform and troubleshoot technical issues
• To send marketing communications only where explicit opt-in consent has been given

4. Third-Party Services

We use the following third-party services to operate our platform:

• SMS Gateways — to deliver text messages to campaign participants
• Email Service Providers — to send transactional emails (invitations, notifications)
• Cloud Hosting — to host our application and store data securely

We do not sell your personal information to third parties.

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfil legal obligations. Campaign participant data is retained for the duration of the campaign and a reasonable period thereafter for reporting purposes. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted storage of sensitive credentials, hashed passwords, and secure HTTPS connections for all data transmissions.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our platform uses essential session cookies required for authentication and security. We do not use third-party tracking cookies or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@sendrewards.co.za.